Terms & Conditions

By scheduling service with Hill Electric, you agree to the following terms and conditions:

1. Scope of Work: Hill Electric will perform the service work requested during the initial scheduling intake, subject to unforeseen conditions and/or unexpected events. All work will be performed with quality workmanship and in accordance with current National Electrical Code (NEC) standards. Additional work required to meet code requirements, address concealed conditions, or accommodate customer requests may result in additional labor, materials, charges, and/or service appointments. Hill Electric is not responsible for delays, additional costs, or damages resulting from concealed or unknown conditions including hidden wiring defects, code violations, water damage, asbestos, structural issues, or other conditions not visible prior to beginning work.

2. Warranty: Hill Electric guarantees its workmanship for a period of one (1) year from the date of completion. This warranty does not cover failures caused by pre-existing conditions, manufacturer defects, utility-related issues, misuse, unauthorized modifications, improper operation, environmental conditions, or work performed by others. Manufacturer warranties, if any, shall apply to materials and equipment installed.

3. Pricing: All work shall be billed on a “Time and Material” basis. Hill Electric currently bills labor at a rate of $150 per hour during regular business hours. All service appointments during regular business hours are subject to a minimum labor charge of one (1) hour. Subsequent labor shall be billed in 15-minute increments and rounded up to the next increment. Labor time is billed from the time the electrician departs for the service call until work is completed on site. Materials shall be billed according to Hill Electric’s standard pricing structure, which includes procurement, handling, storage, transportation, and related operational costs. Labor rates are intended to include normal operating expenses including fuel, tools, and shop supplies.

4. Overtime Pricing: Work performed outside of normal business hours shall be billed at a labor rate of $225 per hour. Work performed on Sundays or recognized holidays shall be billed at a labor rate of $300 per hour.

5. Emergency Dispatch Pricing: Emergency service work dispatched outside of normal business hours shall be subject to a $40 emergency dispatch fee and a two (2) hour labor minimum. Emergency service labor is billed portal-to-portal, including travel time to and from the service location.

6. Estimates: Hill Electric does not provide estimates for standard service calls or small repair issues and performs these services strictly on a Time and Material basis. Estimates for larger projects must be requested at the time of scheduling. Any rough approximation of cost or duration is not a guaranteed estimate and does not alter the Time and Material nature of the service call.

7. Minimum Diagnostic Fee: Hill Electric may charge a minimum diagnostic fee of $75 when a technician is dispatched and no repair work is performed due to inaccessible conditions, inability to diagnose due to site conditions, customer cancellation upon arrival, customer no-show, customer request for estimate only, or customer decision not to proceed with recommended work.

8. Customer Responsibilities and Site Access: Customer shall provide safe and reasonable access to all work areas, electrical panels, equipment, and utilities necessary to perform the requested services. Additional charges may apply for delays caused by inaccessible or unsafe work conditions. Hill Electric reserves the right to refuse or discontinue work if unsafe conditions are encountered.

9. Payment Terms: Customer agrees to pay Hill Electric within thirty (30) days of invoice date. Past due balances may accrue interest at 1.5% per month with a minimum finance charge of $2.00. Customer agrees to pay all collection costs including attorney fees, court costs, collection fees, and accrued interest. Credit card payments are accepted online for balances up to $1,000 per invoice. Customers wishing to pay larger balances by credit card must contact Hill Electric directly. Payments exceeding $1,000 may be subject to a processing fee of up to 3.0%. ACH transfer, e-check, and check payments are accepted for all invoice amounts.

10. Lien Rights: As required by Wisconsin construction lien law, Hill Electric hereby notifies the owner that persons or companies performing, furnishing, or procuring labor, services, materials, plans, or specifications for improvements to the owner’s property may have lien rights on the owner’s land and buildings if not paid. Those entitled to lien rights, in addition to Hill Electric, are those who contract directly with the owner or those who give the owner proper notice within sixty (60) days after first furnishing labor, services, materials, plans, or specifications for the improvement.

11. Dispute Resolution: This Agreement shall be governed by the laws of the State of Wisconsin. The parties agree that the exclusive venue for any dispute arising from this Agreement shall be the courts located in Dane County, Wisconsin. Prior to commencing legal action, the parties agree to provide written notice of any alleged breach and allow a sixty (60) day opportunity to cure. Hill Electric reserves the right to recover collection costs, including filing fees, court costs, attorney fees, late fees, and interest associated with enforcement of this Agreement.